SHIPPING AND POST FAQ's
Do you post overseas?
If you're based overseas, you will need to contact us with the details of your order (so we can estimate weight) and country of residence. We'll send you a Paypal invoice for the balance of your order plus shipping.
If you have already made your purchase and are based overseas, your payment will be refunded in full.
We will then send you a Paypal invoice for your order, plus the correct international shipping amount.
Your order will be made up if you choose to make payment.
To help avoid postal shock, here are the Australia Post standard international charges with tracking:
How long will my order take?
Mad Mutt products are hand made to order, so they do take a little time.
In most cases, your order will be ready within four working days from when you make payment.
How will I know when my order is posted?
Your Paypal payment status will be updated to 'shipped' when your order is posted
and you will be sent email confirmation with your personal tracking number.
How can I follow the progress of my order?
All orders are sent by Australia Post. You can follow the progress of order by entering
your personal tracking number here on the Australia Post website
What are your domestic shipping charges?
Shipping starts from $3 and goes to a maximum of $5, regardless of the size of your order.
If your purchase exceeds $65, you will automatically receive free shipping.
How can I have free shipping?
All purchases over $65 will automatically receive free shipping
Thank you for choosing Mad Mutt groovy handmade pet stuff
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