Shipping and post FAQ's
How long will my order take?
Mad Mutt products are hand made to order, so they do take a little time. In most cases, your order will be made up and posted within four working days from when you make payment.
How will I know when my order is posted?
Your Paypal payment status will be updated to 'shipped' when your order is posted and you will be sent email confirmation with your personal tracking number.
How can I follow the progress of my order?
All orders are sent by Australia Post. You can follow the progress of order by entering your personal tracking number here on the Australia Post website
What are your shipping charges?
Shipping starts from $3 and goes to a maximum of $8, regardless of the size of your order.
Our Paypal auto charge is set by dollar value. It starts at $3 and is triggered to increase to $8
when your purchase exceeds $7, but many of our smaller items can be posted for less.
When this is the case, we will refund the difference once you've made your purchase.
How can I have free shipping?
All purchases over $80 will automatically receive free shipping
Do you post overseas?
Yes, you can purchase Mad Mutt products if you're based overseas. You will need to
Contact us with an indication of the size of your order and country of residence and we'll
send you a Paypal invoice for the balance. Your order will be made up if you choose to pay.
Below is a guide to Australia Post overseas charges:
Mad Mutt do not profit from shipping .. We only charge what Australia Post charge us!
Track your order here: