IMPORTANT UPDATE .. for our NZ customers:
We've previously been able to send small orders (e.g, cat collar or pet name tag) as a letter.
This gave us some wriggle room to waive any shortfall in postal charges.
Unfortunately, since Covid-19 restrictions, that's no longer the case and we're no longer able to do this.
Any item sent to New Zealand, that's not paper, MUST now be sent as a parcel with a customs declaration.
The current rates for standard parcel post (7-14 business days) with tracking are:
To give this some perspective, here are some examples of items, approximate weights and postage:
The result is that shipping to New Zealand now only becomes viable if purchasing multiple items.
If you would still like to place an order, please email the details and we'll send you a Paypal invoice for
your items, plus the correct shipping. PLEASE don't order through the website and just cross your fingers!
We'll have to refund your payment, but we STILL have to pay PAYPAL the full transaction fee.
Thank you for your understanding
Does Mad Mutt post overseas?
YES we can post overseas.
Our website auto charges for Australia domestic postage only (sorry, I don't know how to change that).
Please email the details of your order and your destination country to: email@example.com
We'll send you a Paypal invoice for the cost of your order, plus the correct international post.
There's no obligation for you to proceed with the order. If you choose to pay, your order will
be made and sent. If you choose not to make payment, your invoice will automatically expire.
What are your domestic shipping charges?
Our shipping charge is a flat fee of $5, Australia wide
This is regardless of the size or weight of your order and includes tracking information
How can I have free shipping?
All purchases over $65 will automatically receive free shipping
(Applies to domestic shipping only)
How long will my order take?
Items from our regular range that are in stock usually ship within two working days of payment.
Personalised items are hand made to order and do take a little longer. Depending on our market schedule
and work load, custom orders can take up to six working days to ship from when you make payment.
How will I know when my order is posted?
When your order is sent, Paypal will automatically send a 'shipped' advice to your Paypal linked
email address. This advice will include your tracking number and carrier advice.
How can I follow the progress of my order?
All orders are sent by either Australia Post or Sendle and will include tracking information.
You can follow its progress using the relevant link below:
Track your order here:
Thank you for choosing Mad Mutt 'Groovy handmade pet stuff'